Reference

Know Your Rights on mvpph

These legal terms set out the rules that govern your account, the data we hold, and how you can exercise your rights at any time.

Account Eligibility RulesData Rights and RetentionCookie PolicyJurisdiction-Dependent AccessContact and Dispute Paths
mvpph Know Your Rights on mvpph
HOW WE HANDLE IT

Data, Cookies, Security and Your Account

Our approach to account security and data handling is built around the verification requirements that GCash, Maya and InstaPay impose as payment partners. Here is what we do in each area and how you can act on your rights at any time.

Account Security

Your account uses OTP verification on login and on withdrawal requests. Any change to your registered e-wallet number triggers an additional identity check before the update is saved.

Data You Can Access

You can request a full export of your registered data, transaction history and betting records at any time via the account settings panel or through live chat.

Cookie Handling

Session cookies keep you logged in and remember your wallet preference. Analytics cookies track page performance only. You can block or delete cookies through your mobile or desktop browser without affecting your account data.

Retention and Deletion

We keep transaction logs for the period required by applicable rules. Once that period passes, or if you close your account, personal data not required for legal compliance is deleted on request.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about your rights, a data request, or a dispute with a transaction tied to your GCash, Maya or InstaPay wallet, our support team handles legal and account queries through the channels below. Response times vary by channel and query complexity, but legal and data requests are escalated to the appropriate team on the same business day.

Team online

Live Chat

Open the chat widget from your account dashboard to submit a legal query or flag a payment dispute. Available for account holders only.

Email Support

Send data requests, account closure notices or policy dispute details to our support email. Include your registered account name and e-wallet reference.

Account Settings Panel

Submit data access or deletion requests directly inside your account settings — no need to contact support for standard data rights requests.

Legal and Policy Questions from Account Holders

These are the questions we hear most often around account eligibility, data rights and how legal terms apply to deposits and withdrawals on the platform.

Account access is available where local law permits. You are responsible for confirming that online casino activity is lawful in your location before opening or funding an account.

Payment verification is part of our anti-fraud policy. A name mismatch between your e-wallet and your registered account puts the transaction on hold until identity is confirmed through support.

Go to your account settings panel and submit a data access request, or contact support via live chat. We process standard requests and escalate them to the relevant team on the same business day.

Yes. Submit a deletion request through account settings or email support with your registered name. Data required under applicable regulation is retained; everything else is removed on confirmation.

The updated version is posted on this page with an effective date. Continuing to use your account after that date means you accept the changes. Close your account before the date if you do not agree.

Raise a dispute via live chat or email with your transaction reference and the e-wallet used — GCash, Maya or InstaPay. Legal and payment disputes are reviewed by a separate escalation team.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.