Reference

Know the Terms Before You Start Playing

These Terms and Conditions govern your account on mvpph — what you can do, what we expect, and how deposits via GCash, Maya, and InstaPay are handled. Access and eligibility depend on local law and apply only where permitted in the Philippines.

Applies to all accountsGCash, Maya, InstaPay coveredPhilippines-eligible players onlySubject to local lawRead before you proceed
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mvpph Know the Terms Before You Start Playing
HOW WE OPERATE

How mvpph Applies These Terms Fairly

We apply these Terms consistently across all accounts. If your account is flagged for review, you will be notified through the contact detail on file and told which clause applies. You can request a written explanation of any decision through email support, and we aim to respond with a clause-specific answer rather than a general reply.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will lock the account and review recent session activity.

Data Handling

Account data — including your GCash or Maya number — is used only to process transactions and verify identity. We do not share it with third parties outside of required payment processing.

Terms Updates

When Terms are updated, the revised version is published on this page with a new effective date. Continued use after that date means you accept the changes in full.

Dispute Process

Raise a dispute through live chat or email within the period stated in the relevant clause. We review account logs, transaction records, and session data before any decision is made.

TERMS QUERIES

Reach Us About Any Terms Question

If a section of these Terms is unclear — whether it relates to your account wallet, a deposit hold, or a withdrawal verification step — our support team can walk you through the specific clause that applies. Reach out through any of the channels below. Players in Makati and Taguig access the same support paths as everyone else on the platform.

Live Chat Open the chat widget inside your account dashboard to ask about a specific Terms clause. Responses address the exact rule you flag, not a general script.
Email Support Send a written query to our support address for Terms disputes or account-restriction questions. Include your account ID so the team can pull the right record.
Help Centre The Help Centre lists common Terms questions by topic — account eligibility, GCash deposit rules, withdrawal holds, and what triggers an account review.

Common Questions About These Terms

These are the questions we get asked most often about how the Terms apply to real account situations — from e-wallet deposits to withdrawal holds and account restrictions.

Yes. Completing the account registration step means you have read and agreed to these Terms. If you do not agree, you should not proceed with registration on mvpph.

Check that you used the exact account number shown at checkout and that your GCash PIN confirmation went through. If the wallet still does not update, contact live chat with your GCash transaction reference number.

Changes are published on this page with an updated effective date. We do not send individual notices for every update, so checking this page periodically is your responsibility under these Terms.

A hold usually means the identity verification step on your account profile is incomplete. Complete the required verification — uploading a valid ID — and resubmit. The specific reason is stated in your account notification.

Yes. We may restrict or close an account if a breach of these Terms is confirmed — such as providing false registration details or attempting to circumvent payment verification. You will be notified with the specific clause cited.

If any clause in these Terms conflicts with applicable Philippine law, the law takes precedence. These Terms are always read subject to local legal requirements and eligibility conditions for Philippines players.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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